Refund policy

Plain terms. Two cases.

Wrong power

We swap it free within 30 days of delivery. Email support@unblur.vision with your order number and the power you need, and the right pack goes out. You do not need to return the first one. The one condition: the lenses have not been cut down, because a trimmed lens is not a power problem.

Change of mind

An unopened pack can come back within 30 days of delivery for a refund of the item price. You cover the return postage. Once a pack is opened we cannot resell it, so an opened pack is not returnable for change of mind. That is why the limits are written on the product page: sphere only, no astigmatism correction, the edge can show on light tints, deep wraps can lift.

Damaged or wrong item

Email support@unblur.vision with a photo within 30 days of delivery and we will replace it.

Refunds

Approved refunds go back to the original payment method within 10 business days of the return arriving. Shipping charges are not refunded unless the error was ours.

How to start

Email support@unblur.vision with your order number before you send anything back. We reply within one business day with the return address.